HIGH FIVE FOR QUALITY BENCHMARK
The hard work has paid off…
We’ve made it. The blood, sweat and tears have faded and dried and I’m proud to announce that Stafford Industrial Supplies Ltd has achieved the hallmark ISO 9001 in quality standards.
It wasn’t a light decision but we took it non-the-less in March 2016 to work towards achieving a set of recognised standards. The work was finally completed and awarded on 8 December 2016, providing a rather pleasant Christmas present for the team.
The international management system approves our internal documents from quotations and sales to deliveries and invoices. The quality standards now certificate all processes for goods inwards and outwards, and cover all returns and the quarantine area.
Customers and suppliers can now be presented with a certificate covering the criteria needed for a quality management system instead of visiting the premises to inspect it with their own eyes – although we will still welcome our wonderful visitors with open arms and a hot cuppa anytime.
The achievement will now allow us to tender for Local Authority contracts and large corporate assignments with more confidence, providing the opportunity to continually improve customer service and prove our dedication as a serious supplier with stringent policies in place to uphold integrity.
I would like to extend a huge thank you to our brilliant SIS team who have each added their own expert touch to the system; Andy Adams of Quality Systems Consultancy who guided us expertly through the requirements and Claire Critchley of POM Business Solutions who administered the process with a cool, calm demeanour.
Finally, thank you to our customers who have supported us over the years … you didn’t doubt us for a second!